Most items can be expected within approximately 7-10 days, depending on the destination. Oversize shipping costs can average 9.5% of retail price, depending on delivery location - Please contact us in advance for a quotation. Some Items are imported from Europe and require and can be expected in approximately 2 weeks.  Please contact us with any questions prior to ordering.  European purchases for European made products will ship directly from Italy. Depending on the time of year, Santas can take 1 to 3 weeks for production time once an order is placed.  There may be one in stock that is available for immediate shipment so please contact us first with any questions. Qualifying purchases must be shipped to one location - multiple locations do not qualify. Items are shipped directly from the warehouse, and will not be able to be combined with other items for shipping. Customer is responsible for any/all customs fees for  items shipped internationally into the U.S. or to destination country. Free Shipping Applies to Continental U.S. addresses only Shipping methods are at our discretion ~ items will normally be shipped via USPS, UPS or FEDEX Ground. Please inquire in advance for expedited shipping rates. Items qualifying for free shipping, and are to be animated by Mechanical Displays  will receive free shipping one way, to Mechanical Designs for work to be completed.  Customer is responsible for shipping cost from Mechanical Designs to desired location. ***** our calculated shipping rates are for United States addresses only - if you are making an international purchase, please email us prior to paying to receive an international shipping rate. RETURN, REFUND AND CANCELLATION POLICY: Returns will be accepted only on damaged merchandise or manufacturing defects (as determined by Manufacturer/Artisan). Customers must contact orders@bigfurryfriends.com before returning a product in order to obtain an authorization number and ship-to address. You must meet all requirements for a return before authorization will be given.   **As items shown are all hand-made, each will have its own 'character', no two are alike - colors of item may vary due to photographic depiction. A Dealer initiated RMA (Return Merchandise Authorization) is required before a return can be accepted. Returns must be in the original packaging, having not been assembled and must be in "like new" condition suitable for resale. Returns will be replaced or repaired at discretion of Manufacturer/Artisan. Replacement will ONLY be for the same model. A canceled order will be credited in the full amount ONLY if product has not begun production and/or shipped. An order cancelled while product is in transit will be subject to a restocking fee, the cost of the original shipment, plus the cost of the ship to and return freight. Non-defective returns are subject to a 20% restocking fee. The original freight charges will not be refunded. Any refused/non-deliverable shipments will be subject to the original shipping costs, the shipping costs associated with the return shipment and a 20% restocking fee. Once we receive the returned merchandise and inspect the item(s), a product refund will be issued within 10 business days, less the 20% restocking fee, original shipping fee and return shipping fee. Shipping charges are never refundable, and chargeable if product is returned, and 'free shipping' has been given. If original payment was made with a charge card, a credit will be posted to the same card. Purchases made by check will be refunded by check. Unless the product was damaged upon receipt, all returns must be shipped prepaid freight. This means that customers are responsible for shipping the item back to the address supplied when the return was requested and for paying for said shipping. Customer is solely responsible for shipping any returned product to Big Furry Friends' associated warehouses. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, Big Furry Friend's Return Procedure will be breached and Big Furry Friends may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement of the missing or damaged component(s). Received orders may not be returned, exchanged or refunded unless merchandise is found to be defective as noted above. If conditions for the product return as stated above are met, and agreed to by the manufacturer, a dealer initiated RMA will be issued to you and this return authorization number (RA #) must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received at the address directed for returns within 15 days of your original receipt of the product. Item will be inspected prior to replacement or repair.  

Policies

Luxury All our animals are hand-made from the finest animal artisans in the world. They are life-like, some lifesize and all realistic with careful attention to detail. They make an impressive gift, whether corporate or personal, but also make a statement as a corporate mascot or display at your company’s headquarters. Our animals are used for staging homes for sale, creating themed weddings, conventions and events where these furry friends add a real ‘wow factor’. Our life-like plush, resin, fiberglass, bronze animals have also been used in museums, as well as theatrical props in movies, commercials and on live stage productions all over the world.

We bring you the world’s most luxurious handmade animals.  Not just great personal gifts, these beautiful pieces make great mascots, corporate gifts and display pieces for homes, offices, theatre, commercial and movie props.Collectors young and old agree these are keepsakes for a lifetime!

Photography Studio Props  - Interior design  Staging for home rental or sale Non-taxidermy Props for Commericals, Television, Movies and Theatre Stage  Museum displays Themed Decor for weddings, parties, corporate events Corporate gift ideas and Mascots, College and other school Mascots, Luxury  gifts for, friends, family or yourself.  Luxurious Costumes for Carnevale, Halloween and dress-up. Corporate Branding If we don’t have it, we can  create it just for you    You deserve the Very Best